Shipping & Returns

Shipping Policy

New Zealand only 

Our shipping timeframe is an estimate provided by our shipping partner.

Processing can take 1-2 business days, and our delivery partner will then get the item to you.

You will receive a shipping notification email with a tracking number once your parcel leaves us.

If you have any questions regarding shipping and/or shipment of orders, please email info@enviecosmetics.co.nz.
 

Returns Policy

Due to the nature of products we are sending, change of mind refunds or exchanges will not be accepted.

If you have received a faulty/damaged item you will need to contact us within 12hrs to begin the refund or exchange process.

NOTE: Envie Cosmetics will not be responsible for the costing of any products being returned for refunds or exchanges.